- Description
- How to clean and maintain rugs?
- Delivery Service
Description
The Chateau Rug represents a fusion of classic refinement and contemporary luxury. Made from a high-quality mix of viscose and acrylic yarn, it features a textured hi-low pile that offers a silky softness and a subtle sheen. With a dense 2 million point pile, it ensures exceptional comfort beneath your feet. Expertly power-loomed in Turkey, these rugs showcase a palette of neutral shades including grey, beige, and white, seamlessly fitting into modern interiors. Completed with delicate tassels and inspired by elegant European design, the Chateau collection is ideal for those seeking discreet yet sophisticated style.
SPECIFICATION:
Material: Viscose and Acrylic Yarn
Origin: Turkey
Construction: Power Loomed
Pile Height: 8mm
PRODUCT DISCLAIMER:
We try to be as accurate with sizing as possible, but there may be variations within +/-5% of sizing. (Up to 10% for handmade items, and our folded rug collections)
Some of our Rugs are hand-made from durable natural fibres - like wool - The imperfections seen within are features of these rugs. This includes sprouting yarns (where the weaving processes start and finish), colour variations, foreign material (Used in the Warp and the weft), and other characteristics which may appear as defects but are signs these rugs were made with care. Natural fibre rugs do shed, we recommend a gentle Vacuum with no brush or rotating head to clean.
IMPORTANT TIP: We recommend an anti-slip pad such as RugStop. This is used underneath rugs to prevent slippage between the rug and the surface it is placed on.
PLEASE NOTE: Due to the difference in monitor colours, some rug colours may vary. We try our best to represent all rug colours accurately, but cannot take responsibility.
PRODUCT CARE: Ensure to attend to spills immediately to minimise the chance of staining. Do not rub the spill. Instead, blot any liquids with a dry, absorbent, white cloth, or white paper towel.
A mild detergent and lukewarm water may need to be used. For any hasher spills, please seek specialist advice.
Professionally clean the rug every 6 – 12 months as well as rotate its position in the space.
How to clean and maintain rugs?
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Regular Vacuuming: Vacuum your rug weekly to remove dust and dirt. Use a vacuum with adjustable suction to prevent damage to delicate fibers.
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Spot Cleaning: For spills or stains, blot immediately with a clean, dry cloth. Avoid scrubbing, as it can push the stain deeper into the fibers.
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Mild Cleaning Solutions: Use a gentle rug cleaner diluted with water for tougher stains. Test a small, hidden area first to ensure colorfastness.
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Rotate Periodically: Rotate your rug every few months to ensure even wear and prevent areas from fading due to sunlight.
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Prevent Wear and Tear: Place rug pads underneath to avoid slipping and to reduce friction with the floor.
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Deep Clean Annually: Schedule a professional rug cleaning once a year, especially for larger or high-traffic rugs, to maintain fabric quality.
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Avoid Excess Water: When cleaning, avoid soaking the rug as excess water can weaken the backing or encourage mildew. Dry thoroughly in a well-ventilated area.
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Shield from Sunlight: Prolonged exposure to direct sunlight can fade colors. Use curtains or blinds to protect your rugs.
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Be Pet-Friendly: If you have pets, trim their nails and clean up any accidents promptly to prevent damage.
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Store Smartly: When storing rugs, roll them with the pile facing inward and use breathable materials for protection. Avoid plastic covers to prevent moisture buildup.
Delivery Service
We’re happy to deliver your furniture directly to your door, saving you the hassle of collection. Whether you’ve purchased larger items, warehouse-shipped products, or cannot visit our store to pick them up, we’ve got options to suit you. Delivery charges apply.
What to Expect with Standard Delivery:
- Signatures Required: Someone must be available at your nominated delivery address to accept and sign for the delivery.
- Missed Deliveries: If no one is home during the scheduled delivery time, we’ll contact you to arrange re-delivery, with additional charges applying.
- Accessible Areas: Make sure doorways are wide enough, and stairwells or elevators can accommodate your delivery. Hallways, staircases, and driveways should be clear of obstacles.
For upstairs deliveries, please notify the store when arranging your delivery.
Delivery Costs and Availability:
- Delivery fees depend on the items and location.
- For remote, regional, or interstate deliveries, contact our team for a quote and arrangements.
- Delivery times and options depend on stock availability and your location. Contact your nearest store for assistance.
Custom Design Orders:
For custom-designed products, delivery may take 6–12 weeks, depending on when you order.
Convenient Courier Delivery
For smaller items or our Online Exclusive products, our trusted courier partners will deliver straight to your front door. Delivery fees apply.
What’s Included:
- You’ll receive a notification via SMS or email once items are collected from our warehouse. It will include a tracking link to monitor your delivery. Please allow up to 24 hours for tracking updates.
- Estimated Delivery Times:
- Metro areas: Within 3 business days.
- Regional areas: Within 7 business days.
Please Note:
- You cannot select a specific date or time for courier deliveries.
- Couriers aim to deliver your full order in one shipment, but multiple deliveries may occur for larger orders.
Contactless Delivery:
If deemed secure, couriers may leave the package unattended without a signature (authority to leave). If the location isn’t secure, redelivery or collection from a courier depot will be required, incurring additional fees.
Courier Delivery Costs:
- Pricing depends on the items and delivery location. Once items are added to your cart online, you’ll receive a detailed delivery quote upon entering your address.
Important Note:
Delivery options depend on stock availability, your location, and product types. Please contact our store to confirm options.